If you have heard the term, business process, but you’re still unsure of what this means in real terms, you’re not alone.
With the right business process design, you can maximize business success by using insights to streamline tasks. So, how does this look in reality, and how can you reinvent your business processes for the better?
What is a business process?
When we talk about a business process, it’s an all-encompassing way of describing a set of activities that lead to an organizational goal or develop a product or service. By their nature, they can often become complicated, involving multiple departments, or even locations. This can lead to inefficiencies that waste organizational resources.
This is where the idea of business process excellence comes in. Essentially, we assess processes in your organization using a robust system that focusses on long-term business success. We do this by looking at the processes needed to achieve a goal and customer needs, driven by facts, data and analysis.
What is business process modeling and how is it done?
This is just about the time where we hop right into business process modelling. I know. More lingo! So, what is this all about?
Every business has particular workflows that lead to a result, be that the production of a product, delivery of a service, or any other goal. When we start looking at reinventing a business process, we’ll look at the steps in the process, and illustrate this on paper. This is a business process flow.
But where to start? We begin by asking certain questions to find the best approach for each project. For example, “what are three core business activities?” This enables us to focus our efforts.
We consider many factors as we build an improved business process model, and we identify areas for improvement. Examples of these include but are not limited to:
- Customer complaints
- Missed deadlines
- Incorrect billing
- Employee turnover
- High costs
- Employee confusion
- Multiple approvals
- Cost of overruns
A business process example
There are a few obvious examples of business processes. One could be your billing process or new client requests. Another could be the complaints process within your organization.
But here’s the thing. If we go back to the idea of business process excellence, this is where things get interesting. Although many businesses will share similar processes, if we look to improve them, not everyone has the same definition of success. Here are just a handful of descriptions for business process excellence to give you a flavor of what we mean:
- Free of defects
- Delighted customers
- Adding value
- Easier usability
To get to the point where your specific business process meets this standard of excellence, we need to understand what that excellence looks like to you and your customers. This ties back to the importance of our business process analysis, using the facts and data we leave no stone unturned.
In conclusion …
When we talk about business process we use the word excellence in the same breath. True business process transformation isn’t about throwing jargon around to confuse people. It’s a measured, concise approach that involves in-depth analysis to get results.
Every organization is different. There’s no one rule for all. Effective business process mapping has to take all this into account, to drive the best results every time. And if you’d like to find out how we can help you work more efficiently and improve your organizational processes, contact us now.